Rights of airline passenger
Airlines are legally obliged to inform you of your rights in case of denied boarding, cancellation or long delay and tell you where you can lodge a complaint.
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Certification
Airport Company ISO 14001 (Environnement Management) ans ISO 50001 (Energy Management) certified. ISO 9001 certification renewed and extensed to the Freight Terminal
Accessibility and assistance to disabled or reduced mobility passengers
All areas and facilities at the airport are designed to be easily accessible to people with disabilities or reduced mobility.Welcome and other facilities for people with disabilities or reduced mobility (PHMR):
Check passengers with reduced mobility's rights here.
PHMR adapted facilities at the airport
- Adapted places, access and facilities
- Reserved parking spaces near to the terminal
- Phone booths, toilets, lifts,
- Disabled access to the Reception and Information desk, shops, bars and restaurants
In accordance with European regulations, assistance for disabled passengers and those with reduced mobility is now provided by the company OSR, a service provider of SA Aéroport de La Réunion Roland Garros.
Please verify rights of disabled or reduced mobility passengers in the European Community
Notice : Passengers with disabilities or reduced mobility have to contact their airline or travel agency to make arrangements for their arrival at the airport.
Technical
Ensuring the compliance, availability and operations of the infrastructures and facilities
Operations
Maintaining relations across the network of airport partners
Environment
Foreseing, controling and assessing the environmental impact of airport
Development
Developing aeronautical activities and non-aeronautical activities
Security
Organising and managing the security of people and property across the airport premises
Freight
Ensuring correct goods transport conditions in compliance with regulations
Pharmaceutical products
Importing or exporting pharmaceuticals products