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Travel Assistance
Can I keep my stroller on the plane?
You can keep your stroller until you enter the aircraft. You can then collect it on arrival with your oversized luggage.
Have you lost an item in the public area of Roland Garros airport?
You have lost an object in the public area of Roland Garros airport? (parking, terminal, shops, toilets or the screening of passengers and hand luggage after the identity check).
We invite you to contact Service Parking/ Objets Trouvés :
- By phone : +262 (0)262 488 019
- By email : parking@reunion.aeroport.fr
- On site : In front of arrival door outside
Lost items can be found a few days after it is lost, so please call the Parking/Lost items service to make sure.
Please consider :
- - Give your name, last name, call number, adress
- - Indicate the date and place where you lost the object,
- - Describe the object you have lost in detail.
N.B : you will be asked to show proof of identity for any collection
Accessibility and assistance to disabled or reduced mobility passengers
All areas and facilities at the airport are designed to be easily accessible to people with disabilities or reduced mobility.Welcome and other facilities for people with disabilities or reduced mobility (PHMR):
Check passengers with reduced mobility's rights here.
PHMR adapted facilities at the airport
- Adapted places, access and facilities
- Reserved parking spaces near to the terminal
- Phone booths, toilets, lifts,
- Disabled access to the Reception and Information desk, shops, bars and restaurants
In accordance with European regulations, assistance for disabled passengers and those with reduced mobility is now provided by the company OSR, a service provider of SA Aéroport de La Réunion Roland Garros.
Please verify rights of disabled or reduced mobility passengers in the European Community
Notice : Passengers with disabilities or reduced mobility have to contact their airline or travel agency to make arrangements for their arrival at the airport.
What specific cleaning measures are currently in place in the terminal buildings?

New means have been deployed to ensure the hygiene of all areas and facilities.
Cleaning has been increased, and all contact surfaces are regularly disinfected using a virucide product.
A team of cleaning staff is dedicated to disinfecting at-risk areas and surfaces throughout all areas used by passengers: on arrival and departure of each flight, at car park pay stations, check-in desks, terminal seats, lifts, e-gates, border police booths, cabin baggage drop-off bins, departure lounge seats, toilets and trolleys.